Effective Date: 06.08.2025


1. Refund Policy

We strictly adhere to enterprise service standards. We provide refunds in the following cases:

    If the request is submitted within 24 hours of the transaction.

    If our Technical Support team confirms a service disruption originating from our infrastructure.

Refund requests must be formally submitted via the support email for proper processing.
2. Exceptions

Refunds are not issued in the following scenarios:

    If a significant portion of the data allowance has been utilized (exceeding the testing threshold).

    If the issue resulted from a violation of our Terms of Service or Acceptable Use Policy.

    If the request is submitted later than 24 hours after the order, regardless of the usage volume.

    If the service was used for email distribution (Note: Port 25 is closed by default for security compliance).

    For other reasons — only at the discretion of the administration.

3. Service Level Agreement (SLA)

    We guarantee 99.9% uptime for our network infrastructure.

    If availability drops below this level, the client may request compensation (proportional service extension or 
endpoint replacement).

4. Connection Replacement

    Replacements are provided free of charge if the connectivity issue is attributed to our network faults.

    The decision to replace connection endpoints is made by technical support after diagnostic verification.

5. Dispute & Chargeback Policy

    Chargeback requests made through payment systems without prior contact with support may result in immediate account 
suspension.

    We reserve the right to provide payment processors with evidence of proper service delivery and utilization logs.

6. Changes to the Policy

We may amend this Policy by posting an updated version on our website and notifying clients via email.