Effective Date: 06.08.2025


1. Refunds

We provide refunds in the following cases:

    If no more than 24 hours have passed since the purchase.

    If technical support confirms that the proxies were not functioning and the issue originated on our side.

Refund requests must be submitted via the support email.
2. Exceptions

Refunds are not issued:

    If more than X% of the purchased traffic has been used.

    If the issue was caused by a violation of the Terms of Service or Acceptable Use Policy.

    If the request is submitted later than 24 hours after the order, regardless of the usage volume.

    For other reasons — only at the discretion of the administration.

3. Service Level Agreement (SLA)

    We guarantee 99.9% uptime for our proxy servers.

    If availability drops below this level, the user may request compensation (proportional service extension or 
IP replacement).

4. IP Replacement

    IP replacement is provided free of charge if the proxies are not working due to our fault.

    The decision to replace IPs is made by technical support after verification.

5. Chargeback Policy

    Chargeback requests made through payment systems without prior contact with support may result in account 
suspension.

    We reserve the right to provide payment processors with evidence of proper service delivery.

6. Changes to the Policy

We may amend this Policy by posting an updated version on our website and notifying users via email.